How do I know my booking is confirmed? +
After submitting the booking form, you'll see a confirmation message on screen. We'll also follow up by phone or email within a few hours to confirm your appointment, verify the address, and answer any questions you might have.
How far in advance do I need to book? +
We recommend booking at least 24 hours in advance to ensure availability, especially for premium and specialised services. That said, we often have same-day slots available — call us at 587-802-4171 for last-minute requests and we'll do our best to accommodate you.
Can I reschedule or cancel after booking? +
Yes. We ask for at least 12 hours' notice if you need to reschedule or cancel. Just call or email us and we'll move your appointment at no charge. Last-minute cancellations (under 2 hours before the appointment) may incur a small fee.
What information do I need to have ready when booking? +
Just your name, contact info, vehicle details (make, model, year), the service address, and your preferred date and time. If you have any specific concerns — stubborn stains, pet hair, odours — mention them in the notes field so we can bring the right products.
Can I request a specific add-on that isn't listed? +
Absolutely. Use the notes field in the booking form to describe what you need, or give us a call. We're happy to discuss custom requests and will provide a quote before we begin any work not included in the standard packages.
Do I need to prepare my car before you arrive? +
Just remove any personal belongings, valuables, or items you'd rather we not move. There's no need to pre-clean — that's what we're here for. Leave the heavy lifting to us and we'll take care of everything when we arrive.